Service When Buying a New Home in OKC is Important
February 25, 2016
Customer service is important to us. We are passionate about building homes and making our homeowners happy. As a local builder in the Oklahoma City metro, we pride ourselves on living in the area in which we build. We don’t just jet-set home to another state at the end of the day or finish building a community and pull up stakes to a city or state 100’s of miles away. We are a local builder with local pride in what we do. From the moment you start your search on our website you’ll feel the Ideal Homes difference. With the personal attention our online sales agent, Elena, provides, you’ll get quick answers as she helps you understand the areas and the communities we offer. Once you’ve gotten to know Elena, she will introduce you to the team member within the community that best suits your needs. Our agents are all helpful, personable, and with years of experience – make the entire home purchase process pain free. After you’ve signed your contract and purchased your home, we are there for you along the construction process. A visit to our design center and you will be mesmerized by all the options available to you to customize your new home. Our dedicated design center specialists will help you work all your needs and wants into your budget and show you how they all reflect in your monthly mortgage payment. When construction begins you will have the chance to do a series of walk-throughs during the construction phase to see how we put together your home from the inside out. Before you sit down at the closing table, our customer care team sets up an Orientation Appointment and gives you an educational tour of your new home. Not only do we provide you a manual of your entire house, we make sure everything is in perfect condition. After you get the keys to your new home, our relationship with you doesn’t end. We really are part of your family, because you are part of our family. We provide two more customer care team visits within the first year to address any issues covered under our one-year builder warranty. We continue to impart helpful maintenance tips through a series of articles on our website so that you can make the most out of your new home. Our goal is that you have a love and enjoyment of your new home long after we leave it in your hands. Our goal is a positive customer experience from beginning to end, and beyond.