The Ideal Guarantee
We believe so strongly in our high standards of quality that we provide free warranty coverage on all new homes. Your new Ideal home comes with peace-of-mind warranties, a 10-year structural warranty, and a 3-year heating and cooling usage guarantee.
We’re pleased to be able to offer a builder warranty for the first year of home ownership and a one-year warranty covering major systems within your home.
Our Customer Care team provides an orientation of your new home to answer questions and provide support. Homeowners can submit questions and service requests to our expert Customer Care team at any time during the warranty period. Submit warranty requests here.
We go above and beyond to make sure the home buying and homeownership process is a great experience with Ideal Homes & Neighborhoods.
The first year of warranty coverage includes the following items resulting from installation errors or manufacturer defects:
- Drywall cracks, nail pops, and tape separation
- Door, window, and gate adjustments
- Cabinet door adjustments
- Caulking and grout separation (one-time)
- Flooring (not including normal wear and tear)
- Garage door adjustments
- Heat and air
A one-year warranty covers major systems in your home resulting from installation errors or manufacturer defects:
- Heat and air
For the first three years, we also guarantee that your heating and cooling usage on most Ideal homes will not exceed a certain amount. Ask your new home consultant or a customer care team member for more information.
In addition, each home comes with a 10-year structural warranty. Ask your new home consultant or a customer care team member for more information.