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Homeowner Guide

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Ideal Homeowner Guide

Congratulations on the purchase of your new Ideal home. These resources will help you through the process of understanding your home, troubleshooting, and maintenance. If you experience any concerns during your warranty period, contact the customer care team.

Homeowner Guide

Submit a Warranty Request

Submit a warranty request online

Contact customer care: 405-573-5693  |  customercare@ideal-homes.com
For minor adjustments or repairs and other concerns. Non-emergency items may take up to 14 working days to complete. 


Emergency Contact

405-364-1152
For total loss of heating/AC, power, water, or gas leak (call ONG first for gas leaks and other utility providers for electricity and water), major plumbing leaks/back-ups, or roof leaks. Homeowners must take responsibility to prevent any further damage until contractor arrives.

    Peace-of-Mind Warranty

    We offer a one-year peace-of-mind warranty above and beyond other builders to ensure your home is the high quality that we would expect in our own home. Don’t see your issue listed? Please call us! You’d be surprised how often we go beyond the standard warranty coverage.

    We will correct any issue you come across that is a result of product manufacturing issues, faulty craftsmanship, or installation defects throughout your first year. In fact, we’ll even cover major systems issues for a second year should an issue arise with your electrical, HVAC, or plumbing systems. 

    Foundation

    Concern
    Action Required
    Notes
    Cracks appear in control joints.
    No action required.
    The expansion/contraction joint is placed to control cracking.   This is not a deficiency.

    Uneven concrete floors in finished areas.
    Builder will correct areas in which defect exceeds 3/8 inch within a 32-inch measurement.


    Cracks in attached garage slab, driveway, and patios.
    Builder will correct any crack which exceeds 1/4 inch in width.
    Shrinkage cracks are common and should be expected. Surface patching and epoxy injections are examples of acceptable repair methods.

    Crack in concrete floor which ruptures or significantly impairs performance of floor covering.

    Builder will correct so defect is not readily noticeable when floor covering is in place.

    Cracks in visible face of foundation.
    Builder will correct any crack which exceeds 1/4 inch in width.
    Shrinkage cracks are common and should be expected. Surface patching and epoxy injections are examples of acceptable repair methods.

    Ceiling

    Concern
    Action Required
    Notes
    Uneven ceiling.
    Builder will correct if unevenness exceeds
    1/4 inch within a 32-inch measurement.


    Flooring

    Concern
    Action Required
    Notes
    High and low areas.
    Builder will correct if unevenness exceeds
    1/4 inch within a 32-inch measurement.


    Floor squeaks.
    Builder will correct if caused by a defective joist or improperly installed subfloor. Builder will take corrective action to reduce squeaking to the extent possible within reasonable repair capability without removing floor or ceiling finishes.

    A large area of floor squeaks which is noticeable, loud and objectionable is a defect. A squeak-proof floor cannot be guaranteed. Lumber shrinkage as well as temperature and humidity changes may cause squeaks.
    Laminate or vinyl flooring comes loose at edge.

    Builder will correct.

    Gaps in laminate or vinyl flooring.
    Builder will correct gaps of similar materials in excess of   1/8 inch and 3/16 inch where dissimilar materials abut.

    Minor gaps should be expected.
    Cuts or gouges in laminate or vinyl flooring.
    Builder will correct if identified prior to closing.




    Hollow-sounding tile.
    Builder will correct if identified prior to closing.


    Fades, stains or discolors.
    Builder will correct if identified prior to closing.


    Premature wearing of carpet.
    No action required.
    Excessive fraying in high-traffic areas such as entryways and hallways is normal. Wearability is related to quality of carpet selected.

    Visible gaps at carpet seams.
    Builder will correct gaps.


    Carpet becomes loose or buckles.
    Builder will correct one time.


    Roof

    Concern
    Action Required
    Notes
    Split or warped rafters or trusses.
    No action required.
    Some splitting and warping is normal and is caused by high   temperature effects on lumber.

    Roof and roof flashing leaks.
    Builder will correct active leaks that occur due to faulty installation.
    Leaks could be due to snow or ice buildup. In that case, owner should take preventative measures.

    Shingles that have blown off.
    Builder will correct affected area that occurs under normal conditions.
    Extreme weather can cause damage to shingles, which may be taken up with homeowners insurance.

    Walls

    Concern
    Action Required
    Notes
    Bow or bulge.
    Due to extra precautions by builder, this is very rare. If it does occur, builder will correct if bow or bulge exceeds 1/2 inch within 32-inch horizontal or vertical measurement.


    Out of plumb.
    Builder will correct where out-of-plumb condition exceeds 3/4   inch within 8-foot vertical measurement.


    Wall is out-of-square.
    No action required.

    A wall out-of-square is not a defect.
    Cracks or separations in drywall and nail pops.
    Builder will correct cracks in excess of 1/8 inch in width.   Builder will correct nail pops. Repair completed one time during warranty period.

    Minor seam separations and cracks, and other slight imperfections, are common and should be expected.
    Gaps between trim and adjacent surfaces, and gaps at trim joints.
    Builder will correct gaps in excess of 1/8 inch at trim joints and 1/4 inch between trim and adjacent surfaces.

    Some separation due to lumber shrinkage is normal and should be expected.
    Cracks in tile grout joints.
    Builder will correct cracks in excess of
    1/8 inch one time only.


    Ceramic tile cracks or becomes loose.
    Builder will correct one time.


    Cracking or deterioration of caulking.
    No action required.
    All interior caulking shrinks and deteriorates. Owner maintenance is required.

    Paint or stain peels or deteriorates.
    Builder will correct.
    Some fading is normal due to weathering.

    Paint splatters and smears on other surfaces.
    Builder will correct if identified prior to closing.
    Some minor imperfections such as overspray, brush marks, etc., are common and should be expected.

    Faulty application of paint on wall and trim surfaces.
    Builder will correct if identified prior to closing.
    Some minor imperfections such as overspray, brush marks, etc.,   are common and should be expected.

    Cracks in masonry, veneer, stone, etc.
    Builder will correct cracks which exceed 1/4 inch in width.
    Some cracks are common through masonry and mortar joints. Cracks 1/4 inch or less are considered routine homeowner maintenance.

    Doors

    Concern
    Action Required
    Notes
    Binds, sticks or does not latch.
    Builder will correct if caused by faulty workmanship or materials.

    Seasonal changes may cause doors to expand and contract, and are usually temporary conditions.
    Separation between door and weather-stripping.
    Builder will correct if daylight is visible or if entrance of elements occurs under normal conditions.

    Even with properly installed weatherstripping, some movement of the door, when closed, may be expected.
    Overhead garage door fails to operate or allows rain or snow to leak through.
    Builder will correct garage doors which do not fit or operate properly.

    Some entrance of elements can be expected.
    Latch is loose or rattles.
    No action required.

    Some minor movement should be expected.
    Excessive opening at bottom of interior doors.
    Builder will correct gaps in excess of
    1 1/2 inches between bottom of passage door and finished floor or 2 inches between bottom of closet door and finished floor.

    Gaps under doors are intended for airflow.
    Rubs on carpet.
    Builder will correct.


    Yard

    Concern
    Action Required
    Notes
    Standing water.
    If there is standing water within 10 feet of the foundation for more than 48 hours, builder will correct.

    Drainage concerns beyond the 10-foot perimeter of the foundation is not a concern.
    Uneven sod due to utility trenches or other filled areas.
    Builder will fill excessively settled areas exceeding 6 inches in height. This does not cover utility trenches that occur after closing.


    Sod and/or landscaping dying.
    Homeowner must water lawn, landscape shrubs and trees every two days. Sod may initially turn yellow but will regrow after watering. See landscaping section for best practices.

    If all sod from the same shipment (multiple homes) appears to be problematic, builder may replace. Generally sod is not covered under warranty.
    Trees dying.
    Homeowner must water trees once a week for 20-30 minutes soaking deeply to the root. Stakes and straps should be removed after one year.

    Trees may lose leaves during hot weather. Avoid spraying water on leaves during extreme heat. Trees are not covered under warranty.

    Porch and Patio

    Concern
    Action Required
    Notes
    Settlement.
    Builder will correct if movement exceeds 1 inch from the home.


    Concrete splatters on adjacent surfaces.
    Builder will correct if identified prior to closing.


    Windows

    Concern
    Action Required
    Notes
    Condensation or frost on interior window surface.

    No action required.
    Temperature differences in high levels of humidity along with individual living habits may cause condensation.
    Clouding or condensation between panes of glass.

    Builder will correct under window manufacturer’s warranty.
    Window manufacturer warranty may cover beyond first year.
    Glass breakage.
    Builder will correct if identified prior to closing.


    Excessive drafts and leaks.
    Builder will correct poorly fitted windows.
    Drafts are sometimes noticeable around windows, especially during high winds. All caulking materials expand and contract due to temperature variation and may be considered normal.

    Difficult to open, close or lock.
    Builder will correct if identified prior to closing.


    Electrical

    Concern
    Action Required
    Notes
    Circuit breakers trip excessively.
    Builder will correct if tripping occurs under normal usage.
    Ground Fault Circuit Interrupters (GFCI)   are intended to trip as a safety factor.

    Outlets, switches or fixtures malfunction.
    Builder will correct if caused by defective workmanship or materials.


    Wiring fails to carry specified load.
    Builder will correct if caused by defective workmanship or materials.


    Heating and Cooling

    Concern
    Action Required
    Notes
    Insufficient heating or cooling.
    Builder will correct if the home cannot maintain a 70-degree   Fahrenheit temperature, under normal operating and weather conditions.


    Plumbing

    Concern
    Action Required
    Notes
    Pipe freezes and bursts.

    Proper winterization of pipes is considered routine maintenance and is not warrantied.

    Plumbing fixtures and trim fittings leak or malfunction.
    Builder will correct if due to faulty workmanship and materials.
    Scratches, tarnishing or marring must be noted on pre-closing walk-through inspection list. Abnormal wear and tear to plumbing fixtures may be covered under manufacturer's warranty.

    Pipe leaks.
    Builder will correct.

    Does not include condensation on pipes.
    Water supply stops.
    Builder will correct if due to faulty workmanship or materials inside the home.

    Contact water company if there is a concern about water supply to home.
    Clogged drain or sewer.
    Builder will correct clog within structure caused by faulty workmanship or construction materials. 

    Blockage after closing may not be warrantied if caused by personal items in plumbing.

    Kitchen and Bathroom

    Concern
    Action Required
    Notes
    Cabinet separates from wall or ceiling.
    Builder will correct separation in excess of 1/8 inch.
    Some separation is normal. Caulking is an acceptable method of repair.

    Warping of cabinet door or drawer front.
    Builder will correct if warp exceeds 3/8   inch as measured from cabinet frame.

    Seasonal atmosphere changes may cause warping and may be a temporary condition.
    Doors or drawers do not operate.
    Builder will correct.


    Chips, cracks, scratches on countertop,   cabinet fixture or fitting.

    Builder will correct if identified prior to closing.


      10-Year Structural Warranty

      The following items are covered by a 10-year transferrable structural warranty from Residential Warranty Company (RWC). In the event of a structural issue, Please contact RWC Warranty

      www.rwcwarranty.com   |   (800) 247-1812  |  info@rwcwarranty.com

      Concrete & Masonry

      ConcernAction RequiredNotes
      Concrete structural cracks.Warrantor will correct structural cracks which exceed 1/8 inch in width.

      Common shrinkage and non-structural cracks are normal and should be expected.
      Cracks in poured concrete slab with finished floor covering.Warrantor will correct cracks which exceed 1/4 inch in width in conjunction with vertical or horizontal displacement.

      Common shrinkage and non-structural cracks are normal and should be expected.
      Poured concrete floor movement.Warrantor will correct movement which exceeds 1 ½ inches per 10 feet from original construction.

      Some movement should be expected due to regional soil conditions and seasonal climate changes.
      Cracks in footing.Warrantor will correct cracks which exceed  
      ½ inch in width.
      Common shrinkage and non-structural cracks are normal and should be expected.

      Masonry wall cracks.Warrantor will correct cracks which exceed 3/8 inch in width in conjunction with vertical or horizontal displacement.Common shrinkage and non-structural cracks are normal and should be expected. Masonry veneer and its components are not deemed to be Designated Structural Elements and not covered by the 10-year structural warranty.

      Columns

      ConcernAction RequiredNotes
      Wood column movement.Warrantor will correct movement which exceeds 1 inch per 8   feet of vertical height.

      Some bowing, splitting, and checking is normal and should be expected.
      Concrete masonry unit column movement.Warrantor will correct movement which exceeds 1 inch per 8   feet of vertical height.

      Some bowing, splitting, and checking is normal and should be expected.

      Framing

      ConcernAction RequiredNotes
      Wood beam deflection.Warrantor will correct deflection which exceeds
      1 inch per 10 feet.



      Floor joists or truss deflection.Warrantor will correct deflection which exceeds
      1 inch per 10 feet.



      Movement of wall framing members.Warrantor will correct deflection which exceeds
      1 inch per 10 feet.



      Ceiling joists, rafter or ridge beam deflection.Warrantor will correct deflection which exceeds
      1 inch per 10 feet.



      Roof truss deflection.Warrantor will correct deflection which exceeds
      1 inch per 10 feet.



      Broken wood framing member.Warrantor will correct.Minor warping, checking, or splitting is common as the wood dries out and is not considered a defect.


        Lawn and Landscaping

        Every new Ideal home comes with a fully fenced and sodded yard. (Yard options may vary in Dow’s Hills.) The most important thing when moving in is to water your yard, trees and shrubs to keep them alive. Newly planted sod, trees, and plants need more water than usual. 

        It is also important for you to keep your sod mowed regularly to maintain it between one-half inch and 1.5” for the health of the grass. Letting your grass grow more than a week during summer months before mowing is hard on new yards and may significantly slow how efficiently the sod establishes.

        Here are the most important things to know about caring for your yard and landscaping.

        Watering

        Never allow your new turf to dry out! Plan a daily watering schedule until the sod is well established. It’s only necessary to keep the top 1-2 inches moist. As the turf takes root, you can water more deeply and less frequently. 

        Mowing

        Begin mowing when the turf reaches the recommended cutting height (0.5” to 1.5”). Mowing your yard regularly at the recommended height helps your new turf root and spread. When you mow, leave the clippings on the yard as mulch, but keep them off the driveway and sidewalks. In the fall, you should set your mower higher to help your new grass insulate against low temperatures.

        Fertilizer and Weed Control

        Ideal applied a fertilizer when your sod was installed. Do not re-apply fertilizer until your yard has been mowed at least four or five times! Re-apply every 45 days during growing season. Bermudagrass will thrive if it’s fertilized at a rate of approximately one half pound of nitrogen per 1,000 square feet. 

        TIP: You might want to consider contracting with a lawn care company to take care of your weed control and fertilizing needs.

        You should avoid all weed control products until you’ve mowed six times. If you find weeds in some of the small areas of your new lawn, just pull those by hand. Only use herbicides on your new lawn if weeds threaten to choke out your turf.

        Trees and Shrubs

        Always water new plant materials when you plant them. Follow watering instructions on the plant tag.

        TIP: Loosely tie the plant tag to the plant to remind you of specific water and feeding requirements.

        TIP: Give new plants an inch of water per week (including rain).

        Watering guidelines

        Do not water until plants show signs of light wilting. Apply water slowly to allow it to soak into the soil to a depth of 12 inches. Do not overwater. Mulch plants whenever possible.

        TIP: A TreeGator bag watering tool can help. It holds 20 gallons of water and drips water out right where you need it over a 4-hour period.

        In the winter, you should water whenever temps rise above freezing. Mulching reduces the need for winter watering.

        How do I tell if a plant has been under- or overwatered?

        Under-watered plants have crunchy leaves and  dead foliage from the top down. It’s important to catch it early. The solution is to water (but not overwater) as most plants will recover nicely.

        Over-watered plants, on the other hand, show yellow, moist leaves starting in the lower part of the plant. Pull mulch away from tree trunk and stop watering to let it dry out. 

          Seasonal Maintenance

          Fall

          • Check exterior caulking
          • Change batteries in smoke detectors
          • Lubricate moving garage door parts
          • Flush hot water tank
          • Clean out dryer vent cap
          • Test furnace (open all windows and turn on the exhaust fan to prevent smoke detectors alarm)

          Winter

          • Disconnect hoses and cover exterior faucets when below freezing
          • Check heat tape at the furnace (orange light on)
          • Water sod, shrubs, and trees every week (when above freezing and remember to cover faucets when complete)
          • Use sand during icy weather for traction on ice (do not use rock salt or ice melt)

          Spring

          • Check exterior caulking
          • Change batteries in smoke detectors
          • Lubricate moving garage door parts
          • Flush hot water tank
          • Test air conditioner
          • Clean out dryer vent cap
          • Clean gutters/downspouts

          Summer

          • Water foundation with a soaker hose
          • Check your fence and repair any loose boards
          • Use paint kit for touch-ups inside and outside (store paint inside)
          • Caulk any concrete cracks 1/4-inch width
          • Check interior caulking
            Troubleshooting

            Here are some tips that may help you resolve problems in your home. If you still can’t resolve the issue, please feel free to give us a call and we will be happy to help.

            Loss of Power
            If the power is off in part of your home, check all GFCI outlets throughout the home (especially bathroom outlets). Push reset if any are tripped. Then check all breaker switches in the breaker panel in the garage. Any switches flipped to the middle position will need to be reset by turning the switch off (toward the outside), and then switched back on. If the power doesn’t reset, there may be a power outage. In this case, call your electric company.

            Important: Some electrical codes require the kitchen refrigeration to be on a dedicated circuit which will need to be reset at the breaker box. Food spoilage can occur if tripped. 

            Heat and Air Outage
            Check all breakers (Fan and AC/Heater) to see if any are tripped. Reset if necessary by following the steps above. If this doesn’t resolve, check quick disconnect outside at the condenser unit (gray box.) Open the panel and make sure the word “on” can be read right side up, and ensure it is pushed in. Turn the thermostat to the off position. Press the reset button (a small button on the front cover). Then turn the thermostat back on.

            Jetted Tub
            If jets don’t come on, check the GFCI outlets in the bathroom to see if any are tripped. Reset if necessary. If this doesn’t resolve the issue, look for another GFCI outlet either in the master bedroom closet or possibly in the toilet area, and reset the outlets if tripped. If still having problems, open the panel below the tub, being careful not to break any clips. Make sure the plug is firmly pushed into the outlet. Make sure all jets are open by turning the outer ring at the jet to the left or on some models a separate ring on the top edge of the tub.

            Smoke/Carbon Monoxide Detectors
            If the green light is blinking continuously, reset it by pressing the middle button for three seconds. All units should sound alerts for about 30 seconds. The green light should then be solid. If the unit malfunctions, replace the 9-volt battery with a fresh battery (Duracell or Energizer). To change the battery slide out the battery cover. For some models, twist to release from the base on the ceiling, unplug by squeezing plastic prongs, and lift the battery door. Important: Make sure the battery is installed the correct way. Tip: When turning on the heater for the first time in the fall, open the windows and turn on the exhaust fans to vent fumes. This will prevent the detectors from accidentally sounding. Change the batteries twice per year.

            Fireplace
            Lighting the pilot light: Make sure the switch at the wall is off. Turn on the gas with the key (counterclockwise ¼ turn until it stops.) Open the panel below the fireplace. Turn the knob to “Pilot.” Push the button with one thumb and hold it for at least 30 seconds (don’t let off the button). With your other thumb, begin pushing the ignitor button repeatedly and watch for the pilot flame. Once the pilot lights, continue to PRESS AND HOLD the PILOT button for 10 seconds. Then release the pilot button. If it stays lit, then turn the button to the “on” position. If it stays lit, then turn the button to the “on” position. Then you may flip the switch on the wall to turn on the fireplace.

            Plumbing Back Up
            If drain pipes seem to drain slowly and toilets won’t clear, the plumbing may have backed up. While they are rare, this is something that can happen. Before calling us to report the problem, you will want to relieve the pressure from the sewer line on the outside of the house at the cleanouts. For black rubber caps, use a slotted screwdriver to remove the cap, or use a wrench for white plastic caps. Remove the covers and call our emergency line.

            Clothes Dryer
            If clothes are slow to dry, you may have a clogged dryer vent or vent tube. Check the vent on the roof twice a year to ensure the flapper and vent are not clogged with lint.

            Garbage Disposal
            If the garbage disposal becomes clogged with food or debris, it will make a humming noise or might stop working to prevent the motor from burning up. If your disposal came with a wrench or “key” (located in your tilt-out tray or warranty drawer, stick it in the slot at the bottom and turn to loosen anything jammed in the blades. Unplug the disposal, reach inside, and clean out any debris or food. Plug it back in and hit the reset button on the out cover.

            Garage Door
            If the power goes off or the opener suddenly stops working, check the GFCI outlet to make sure it is not tripped. If it is, either reset at the outlet or the breaker switch labeled garage door. If this doesn’t correct the problem, follow these instructions:

            Pull the red release cord and then pull the door up manually. Note: the door will not be locked when it is closed until the door is re-engaged on the chain. There is a manual slide lock on the side of the door. If you would like to use the manual slide lock, follow these instructions: 

            Use a socket wrench or driver to remove the lock and turn it sideways so it will operate correctly. (The garage door company installs these so that they cannot be accidentally engaged during normal operation.)

            Unplug the opener before engaging the slide lock. Slide the lock into the open slot in the rail. When normal operation of the overhead door can continue, slide the lock to the unlocked position, remove the bolts, and re-install the lock to the original position to ensure it cannot slide back. Then plug the power cord back into the outlet. Normal operation should begin. Call our office during business hours if you continue to have problems. 

            If the overhead door goes up and won’t go down, the sensors are the most likely reason. The sensors are located at the lower part of the rail near the door. One sensor has an amber-colored light which means that is the power to the sensors. The other sensor has a green light meaning the sensors are aligned. If the green light goes away, or if it flickers, the sensors need to be realigned. Loosen the butterfly nuts. Make sure your hand isn’t blocking the sensor and then slightly turn the sensor until a green solid light returns. 

            Popping or screeching noises indicate the door needs lubricant. Do not use WD-40 as it will attract dust and make the situation worse. Instead use a silicone spray lubricant on each moving part—wheels, hinges, cable spool where the rod meets the spool, and lastly, give the spring a quick spray. Run the door up and down several times to help distribute the lubricant. 

            Noise at Air Return Vent
            Sometimes you will hear a “tapping” or “rattling” noise at the air return vents. This noise is caused when the filter moves up and down. As the fan/air/heat starts up, the filter will sometimes pull up and tap the top of the vent. When it turns off, it falls back down onto the grill. If this is noticeable, open the grill door, pull the filter out, and use a flathead screwdriver to bend the filter tabs toward the inside of the vent. This will keep the filter from moving around. 

            Double Closet Doors Roller Ball Latch
            Double closet doors with roller balls/latches may need adjustment. If the door latch at the top becomes too tight or too loose, turn the roller ball clockwise or counter-clockwise to make the ball move up and down to help latch. 

            Tub Draining Slow
            If your tub is draining slowly it most likely is clogged with hair or other debris. Clean this out instead of using Liquid Plumber or Draino products. Put the drain cap in the seated position as if you are taking a bath. Turn the knob on top counter-clockwise to remove the cap. Use a screwdriver to remove the set screw. Remove the drain cap, being careful not to lose parts. Set aside. Use a pair of needle-nose pliers to pull up any debris. Return the drain cap, tighten the set screw. Tighten cap. 

            Showers and Tub Hot Water Temperature
            Shower and bathtub faucets sold in the United States include a scald protector (also called a limit stop). This protector keeps the faucet from being able to turn to the hot position. It only allows you to turn the hot water a little past the warm position. Federal law prevents your builder from adjusting the scald protector. Homeowners are allowed to make adjustments to increase water temperatures. Sink faucets are not affected, but shower and bathtub faucets will not feel as warm. Look in your warranty manual drawer in the kitchen (look for the envelope with the Delta logo) for instructions to make adjustments. Another great resource is the Help Center on the Delta website at www.deltafaucet.com.  Search for the video titled, “How to adjust the rotational limit stop on your Delta shower.”

            Outlets Difficult to Plug-In
            Outlets are equipped with a “safety shield” inside that helps prevent children from inserting objects into the outlets. This safety device is made of hard plastic. You may have to “jiggle and wiggle” the plug into the outlet until it plugs in. This is a safety feature and not a malfunction of your outlet. 

            Gas Cooktop Not Lighting Correctly
            If the gas cooktop burner either doesn’t light or doesn’t light completely, make sure that all caps are on the correct burners. Make sure when cleaning the caps, clean them one at a time and place them on the correct burner. You may have to jiggle them until they fit in the correct position. 

              Utilities

              All buyers will need to notify all applicable utility companies of your move so that service is provided in your name. We suggest that you contact these companies well ahead of time (about a week before closing) to avoid any interruption in service.

              Abbot Lake

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Bison Creek

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Bixby Village

              • Gas - ONG: 405-551-4000
              • Electric - PSO: 833-776-7697
              • Water & Sewage - Bixby: 918-366-4430
              • Trash & Recycling - Options are available

              Castlewood Trails

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              The Canyons

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - Stillwater: 405-742-8252
              • Trash & Recycling - Stillwater: 405-742-8252

              Dow's Hills

              • Electric - OG&E: 405-272-9741
              • Water & Sewage - Purcell: 405-527-6561
              • Trash & Recycling - VWS: 405-235-8387

              Featherstone

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Flint Hills

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - Norman: 405-366-5320
              • Trash & Recycling - Norman: 405-366-5320

              Greenleaf Trails

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - Norman: 405-366-5320
              • Trash & Recycling - Norman: 405-366-5320

              Knox Farm

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Mission Hills

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Native Plains

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Oasis Ranch

              • Gas - ONG: 405-551-4000
              • Electric - OEC: 405-321-2024
              • Water & Sewage - Blanchard: 405-485-9392
              • Trash & Recycling - Blanchard: 405-485-9392

              Red Canyon Ranch

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - Norman: 405-366-5320
              • Trash & Recycling - Norman: 405-366-5320

              Skyline Trails

              • Gas - ONG: 405-551-4000
              • Electric - CK Enerygy: 405-656-2322
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Somers Pointe

              • Gas - ONG: 405-551-4000
              • Electric - CK Enerygy: 405-656-2322
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Teal Ridge

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - Stillwater: 405-742-8252
              • Trash & Recycling - Stillwater: 405-742-8252

              Timber Ridge

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Valencia

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              The Woodlands

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - OKC: 405-297-2422
              • Trash & Recycling - OKC: 405-297-2422

              Trail Woods

              • Gas - ONG: 405-551-4000
              • Electric - OG&E: 405-272-9741
              • Water & Sewage - Norman: 405-366-5320
              • Trash & Recycling - Norman: 405-366-5320
                Home Owners Associations

                All Ideal communities are a part of a Home Owners Association (HOA) in order to help protect your property values and maintain common areas. Membership in the HOA is mandatory and each homeowner pays annual dues. The annual dues are used to maintain the entrances to the community and to maintain any common areas such as ponds, greenbelts, parks, or swimming pools owned by the HOA. 

                Your HOA is incorporated as a not-for-profit corporation at the State of Oklahoma’s Secretary of State office. The certificate of incorporation is kept on file at the Ideal Homes main office. In addition to the certificate of incorporation, there are other governing documents that affect the HOA. These are the Restrictive Covenants, the HOA Articles of Association, and the By-Laws. In some communities, these governing documents are separate, while in others they are lumped together in what is known as the Declarations. Below are a list of websites to view these documents. Most Ideal communities have an HOA that is maintained by Ideal Homes & Neighborhoods. After the last home in the community is bought and sold, Ideal will begin a long-term transition process to transfer the HOA to residents. This ensures that the HOA will have guaranteed annual income to maintain entries and common areas for which it is responsible. Until such time that the HOA is turned over to the homeowners, it is administered by the Director of Community Life and the HOA Board of Directors.

                In addition to the responsibility of maintaining entries and common areas, your HOA has  the very important responsibility of abiding by, and sometimes enforcing, the provisions of the governing documents, especially the Restrictive Covenants. The Restrictive Covenants are in place to protect property values. This document, filed for record at the appropriate county court house, essentially places restrictions on what a homeowner may do to, or with, his or her property in the community. For example, you will find restrictions dealing with fencing, garage conversions, boat and RV parking, yard care, and storage buildings to name just a few. These and other restrictions are in place to protect and enhance the property value of every home in the community. On the other hand, it is not within the scope of the HOA to address such problems as unruly pets or children, disagreeable neighbors, late night parties, and similar occurrences that are best handled by individuals or the appropriate municipal agency.

                C Solutions is the management company for most Ideal neighborhoods' HOA.