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Homeowner Guide

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Ideal Homeowner Guide

Congratulations on the purchase of your new Ideal home. These resources will help you through the process of understanding your home, troubleshooting, and maintenance. If you experience any concerns during your warranty period, contact the customer care team.

Homeowner Guide

Submit a Warranty Request

Submit a warranty request online

Contact customer care: 405-573-5693  |  customercare@ideal-homes.com
For minor adjustments or repairs and other concerns. Non-emergency items may take up to 14 working days to complete. 


Emergency Contact

405-364-1152
For total loss of heating/AC, power, water, or gas leak (call ONG first for gas leaks and other utility providers for electricity and water), major plumbing leaks/back-ups, or roof leaks. Homeowners must take responsibility to prevent any further damage until contractor arrives.

    Seasonal Maintenance

    Fall

    • Check exterior caulking
    • Change batteries in smoke detectors
    • Lubricate moving garage door parts
    • Flush hot water tank
    • Clean out dryer vent cap
    • Test furnace (open all windows and turn on the exhaust fan to prevent smoke detectors alarm)

    Winter

    • Disconnect hoses and cover exterior faucets when below freezing
    • Check heat tape at the furnace (orange light on)
    • Water sod, shrubs, and trees every week (when above freezing and remember to cover faucets when complete)
    • Use sand during icy weather for traction on ice (do not use rock salt or ice melt)

    Spring

    • Check exterior caulking
    • Change batteries in smoke detectors
    • Lubricate moving garage door parts
    • Flush hot water tank
    • Test air conditioner
    • Clean out dryer vent cap
    • Clean gutters/downspouts

    Summer

    • Water foundation with a soaker hose
    • Check your fence and repair any loose boards
    • Use paint kit for touch-ups inside and outside (store paint inside)
    • Caulk any concrete cracks 1/4-inch width
    • Check interior caulking
      Troubleshooting

      Here are some tips that may help you resolve problems in your home. If you still can’t resolve the issue, please feel free to give us a call and we will be happy to help.

      Loss of Power
      If the power is off in part of your home, check all GFCI outlets throughout the home (especially bathroom outlets). Push reset if any are tripped. Then check all breaker switches in the breaker panel in the garage. Any switches flipped to the middle position will need to be reset by turning the switch off (toward the outside), and then switched back on. If the power doesn’t reset, there may be a power outage. In this case, call your electric company.

      Important: Some electrical codes require the kitchen refrigeration to be on a dedicated circuit which will need to be reset at the breaker box. Food spoilage can occur if tripped. 

      Heat and Air Outage
      Check all breakers (Fan and AC/Heater) to see if any are tripped. Reset if necessary by following the steps above. If this doesn’t resolve, check quick disconnect outside at the condenser unit (gray box.) Open the panel and make sure the word “on” can be read right side up, and ensure it is pushed in. Turn the thermostat to the off position. Press the reset button (a small button on the front cover). Then turn the thermostat back on.

      Jetted Tub
      If jets don’t come on, check the GFCI outlets in the bathroom to see if any are tripped. Reset if necessary. If this doesn’t resolve the issue, look for another GFCI outlet either in the master bedroom closet or possibly in the toilet area, and reset the outlets if tripped. If still having problems, open the panel below the tub, being careful not to break any clips. Make sure the plug is firmly pushed into the outlet. Make sure all jets are open by turning the outer ring at the jet to the left or on some models a separate ring on the top edge of the tub.

      Smoke/Carbon Monoxide Detectors
      If the green light is blinking continuously, reset it by pressing the middle button for three seconds. All units should sound alerts for about 30 seconds. The green light should then be solid. If the unit malfunctions, replace the 9-volt battery with a fresh battery (Duracell or Energizer). To change the battery slide out the battery cover. For some models, twist to release from the base on the ceiling, unplug by squeezing plastic prongs, and lift the battery door. Important: Make sure the battery is installed the correct way. Tip: When turning on the heater for the first time in the fall, open the windows and turn on the exhaust fans to vent fumes. This will prevent the detectors from accidentally sounding. Change the batteries twice per year.

      Fireplace
      Lighting the pilot light: Make sure the switch at the wall is off. Turn on the gas with the key (counterclockwise ¼ turn until it stops.) Open the panel below the fireplace. Turn the knob to “Pilot.” Push the button with one thumb and hold it for at least 30 seconds (don’t let off the button). With your other thumb, begin pushing the ignitor button repeatedly and watch for the pilot flame. Once the pilot lights, continue to PRESS AND HOLD the PILOT button for 10 seconds. Then release the pilot button. If it stays lit, then turn the button to the “on” position. If it stays lit, then turn the button to the “on” position. Then you may flip the switch on the wall to turn on the fireplace.

      Plumbing Back Up
      If drain pipes seem to drain slowly and toilets won’t clear, the plumbing may have backed up. While they are rare, this is something that can happen. Before calling us to report the problem, you will want to relieve the pressure from the sewer line on the outside of the house at the cleanouts. For black rubber caps, use a slotted screwdriver to remove the cap, or use a wrench for white plastic caps. Remove the covers and call our emergency line.

      Clothes Dryer
      If clothes are slow to dry, you may have a clogged dryer vent or vent tube. Check the vent on the roof twice a year to ensure the flapper and vent are not clogged with lint.

      Garbage Disposal
      If the garbage disposal becomes clogged with food or debris, it will make a humming noise or might stop working to prevent the motor from burning up. If your disposal came with a wrench or “key” (located in your tilt-out tray or warranty drawer, stick it in the slot at the bottom and turn to loosen anything jammed in the blades. Unplug the disposal, reach inside, and clean out any debris or food. Plug it back in and hit the reset button on the out cover.

      Garage Door
      If the power goes off or the opener suddenly stops working, check the GFCI outlet to make sure it is not tripped. If it is, either reset at the outlet or the breaker switch labeled garage door. If this doesn’t correct the problem, follow these instructions:

      Pull the red release cord and then pull the door up manually. Note: the door will not be locked when it is closed until the door is re-engaged on the chain. There is a manual slide lock on the side of the door. If you would like to use the manual slide lock, follow these instructions: 

      Use a socket wrench or driver to remove the lock and turn it sideways so it will operate correctly. (The garage door company installs these so that they cannot be accidentally engaged during normal operation.)

      Unplug the opener before engaging the slide lock. Slide the lock into the open slot in the rail. When normal operation of the overhead door can continue, slide the lock to the unlocked position, remove the bolts, and re-install the lock to the original position to ensure it cannot slide back. Then plug the power cord back into the outlet. Normal operation should begin. Call our office during business hours if you continue to have problems. 

      If the overhead door goes up and won’t go down, the sensors are the most likely reason. The sensors are located at the lower part of the rail near the door. One sensor has an amber-colored light which means that is the power to the sensors. The other sensor has a green light meaning the sensors are aligned. If the green light goes away, or if it flickers, the sensors need to be realigned. Loosen the butterfly nuts. Make sure your hand isn’t blocking the sensor and then slightly turn the sensor until a green solid light returns. 

      Popping or screeching noises indicate the door needs lubricant. Do not use WD-40 as it will attract dust and make the situation worse. Instead use a silicone spray lubricant on each moving part—wheels, hinges, cable spool where the rod meets the spool, and lastly, give the spring a quick spray. Run the door up and down several times to help distribute the lubricant. 

      Noise at Air Return Vent
      Sometimes you will hear a “tapping” or “rattling” noise at the air return vents. This noise is caused when the filter moves up and down. As the fan/air/heat starts up, the filter will sometimes pull up and tap the top of the vent. When it turns off, it falls back down onto the grill. If this is noticeable, open the grill door, pull the filter out, and use a flathead screwdriver to bend the filter tabs toward the inside of the vent. This will keep the filter from moving around. 

      Double Closet Doors Roller Ball Latch
      Double closet doors with roller balls/latches may need adjustment. If the door latch at the top becomes too tight or too loose, turn the roller ball clockwise or counter-clockwise to make the ball move up and down to help latch. 

      Tub Draining Slow
      If your tub is draining slowly it most likely is clogged with hair or other debris. Clean this out instead of using Liquid Plumber or Draino products. Put the drain cap in the seated position as if you are taking a bath. Turn the knob on top counter-clockwise to remove the cap. Use a screwdriver to remove the set screw. Remove the drain cap, being careful not to lose parts. Set aside. Use a pair of needle-nose pliers to pull up any debris. Return the drain cap, tighten the set screw. Tighten cap. 

      Showers and Tub Hot Water Temperature
      Shower and bathtub faucets sold in the United States include a scald protector (also called a limit stop). This protector keeps the faucet from being able to turn to the hot position. It only allows you to turn the hot water a little past the warm position. Federal law prevents your builder from adjusting the scald protector. Homeowners are allowed to make adjustments to increase water temperatures. Sink faucets are not affected, but shower and bathtub faucets will not feel as warm. Look in your warranty manual drawer in the kitchen (look for the envelope with the Delta logo) for instructions to make adjustments. Another great resource is the Help Center on the Delta website at www.deltafaucet.com.  Search for the video titled, “How to adjust the rotational limit stop on your Delta shower.”

      Outlets Difficult to Plug-In
      Outlets are equipped with a “safety shield” inside that helps prevent children from inserting objects into the outlets. This safety device is made of hard plastic. You may have to “jiggle and wiggle” the plug into the outlet until it plugs in. This is a safety feature and not a malfunction of your outlet. 

      Gas Cooktop Not Lighting Correctly
      If the gas cooktop burner either doesn’t light or doesn’t light completely, make sure that all caps are on the correct burners. Make sure when cleaning the caps, clean them one at a time and place them on the correct burner. You may have to jiggle them until they fit in the correct position. 

        Utilities

        All buyers will need to notify all applicable utility companies of your move so that service is provided in your name. We suggest that you contact these companies well ahead of time (about a week before closing) to avoid any interruption in service.

        Abbot Lake

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Bison Creek

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Bixby Village

        • Gas - ONG: 405-551-4000
        • Electric - PSO: 833-776-7697
        • Water & Sewage - Bixby: 918-366-4430
        • Trash & Recycling - Options are available

        Castlewood Trails

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        The Canyons

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - Stillwater: 405-742-8252
        • Trash & Recycling - Stillwater: 405-742-8252

        Dow's Hills

        • Electric - OG&E: 405-272-9741
        • Water & Sewage - Purcell: 405-527-6561
        • Trash & Recycling - VWS: 405-235-8387

        Featherstone

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Flint Hills

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - Norman: 405-366-5320
        • Trash & Recycling - Norman: 405-366-5320

        Greenleaf Trails

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - Norman: 405-366-5320
        • Trash & Recycling - Norman: 405-366-5320

        Knox Farm

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Mission Hills

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Native Plains

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Oasis Ranch

        • Gas - ONG: 405-551-4000
        • Electric - OEC: 405-321-2024
        • Water & Sewage - Blanchard: 405-485-9392
        • Trash & Recycling - Blanchard: 405-485-9392

        Red Canyon Ranch

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - Norman: 405-366-5320
        • Trash & Recycling - Norman: 405-366-5320

        Skyline Trails

        • Gas - ONG: 405-551-4000
        • Electric - CK Enerygy: 405-656-2322
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Somers Pointe

        • Gas - ONG: 405-551-4000
        • Electric - CK Enerygy: 405-656-2322
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Teal Ridge

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - Stillwater: 405-742-8252
        • Trash & Recycling - Stillwater: 405-742-8252

        Timber Ridge

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Valencia

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        The Woodlands

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - OKC: 405-297-2422
        • Trash & Recycling - OKC: 405-297-2422

        Trail Woods

        • Gas - ONG: 405-551-4000
        • Electric - OG&E: 405-272-9741
        • Water & Sewage - Norman: 405-366-5320
        • Trash & Recycling - Norman: 405-366-5320
          Home Owners Associations

          All Ideal communities are a part of a Home Owners Association (HOA) in order to help protect your property values and maintain common areas. Membership in the HOA is mandatory and each homeowner pays annual dues. The annual dues are used to maintain the entrances to the community and to maintain any common areas such as ponds, greenbelts, parks, or swimming pools owned by the HOA. 

          Your HOA is incorporated as a not-for-profit corporation at the State of Oklahoma’s Secretary of State office. The certificate of incorporation is kept on file at the Ideal Homes main office. In addition to the certificate of incorporation, there are other governing documents that affect the HOA. These are the Restrictive Covenants, the HOA Articles of Association, and the By-Laws. In some communities, these governing documents are separate, while in others they are lumped together in what is known as the Declarations. Below are a list of websites to view these documents. Most Ideal communities have an HOA that is maintained by Ideal Homes & Neighborhoods. After the last home in the community is bought and sold, Ideal will begin a long-term transition process to transfer the HOA to residents. This ensures that the HOA will have guaranteed annual income to maintain entries and common areas for which it is responsible. Until such time that the HOA is turned over to the homeowners, it is administered by the Director of Community Life and the HOA Board of Directors.

          In addition to the responsibility of maintaining entries and common areas, your HOA has  the very important responsibility of abiding by, and sometimes enforcing, the provisions of the governing documents, especially the Restrictive Covenants. The Restrictive Covenants are in place to protect property values. This document, filed for record at the appropriate county court house, essentially places restrictions on what a homeowner may do to, or with, his or her property in the community. For example, you will find restrictions dealing with fencing, garage conversions, boat and RV parking, yard care, and storage buildings to name just a few. These and other restrictions are in place to protect and enhance the property value of every home in the community. On the other hand, it is not within the scope of the HOA to address such problems as unruly pets or children, disagreeable neighbors, late night parties, and similar occurrences that are best handled by individuals or the appropriate municipal agency.

          C Solutions is the management company for most Ideal neighborhoods' HOA.