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Customer Service Philosophy


Building new homes is our passion and making sure our homeowners are happy is our business. Since we live and work in the Oklahoma City metro alongside our homeowners, we are invested in their satisfaction with our new homes. We don’t just build a neighborhood and get the heck out of town. After three decades, we aren’t going anywhere, and we continue to create communities with happy homeowners.

Not all new homes come with instructions, but ours do! From home owner manuals to the two follow-up visits during the first year of homeownership, we strive to help everyone become knowledgeable about their homes. To us, a well informed homeowner, is a happy homeowner.
Our proactive customer care team sets up an Orientation Appointment and conducts an educational tour of the home. Homeowners learn all about the care and use of their homes during a final walk-thru before we hand over the keys to our baby.



The customer care team visits two more times in the first year of homeownership. At both 60 days and at 11 months we address any issues covered under our one-year builder warranty to ensure all expectations are met. During our visits we continue to impart helpful home maintenance tips and reminders.

We go above and beyond to make sure the home buying and homeownership process is a great experience with Ideal Homes.