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Customer Service Philosophy

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Two-Year Home Warranty

We pride ourselves on quality and innovation in our Ideal homes. We believe in our quality so much that we're willing to guarantee it as part of the Ideal Guarantee. Our homeowners cite our 2-year warranty as one of their favorite parts about owning an Ideal home.

  1. We provide a new home manual so that you know exactly how to take care of your beautiful new home.
  2. Our Customer Care team provides an orientation of your new home and schedules meetings after 60 days in your new home to answer questions and provide support. Homeowners can also choose to have the team out again at the 11-month mark.
  3. Homeowners can submit questions and service requests to our expert Customer Care team at any time during the warranty period.

We go above and beyond to make sure the home buying and homeownership process is a great experience with Ideal Homes.

Examples of items covered under the first year of the 2-year warranty:

  • Door adjustments
  • Caulking separation
  • Plumbing
  • Electrical
  • Cabinet adjustments
  • Garage door
  • Heat and air
  • Free heat and air service

Examples of items covered under the second year of the home warranty:

  • Door adjustments
  • Plumbing
  • Electrical
  • Garage door
  • Heat and air

Current customers can visit www.idealhomeowner.com for support.